Refund and Return Policy for Dolcevida

At Dolcevida, customer satisfaction is our priority. We want you to be completely happy with your purchase of women’s sportswear, including fleece workout jackets, velour tracksuits, leggings, and yoga jackets. If for any reason you are not fully satisfied with your order, our easy refund and return process ensures that your experience is as smooth as possible.

Returns
We offer a hassle-free return policy for all purchases made through Dolcevida. If you are not satisfied with your product, you can return it within 30 days of receipt. To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact. This includes all our products, such as fleece workout jackets, velour tracksuits, leggings, and yoga jackets.

To initiate a return, please contact our customer service team at [email protected] with your order number and the item you wish to return. Once your return is approved, we will provide instructions on how to send the product back to us. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item or damaged goods).

Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If everything checks out, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that the shipping cost is non-refundable, and if you received free shipping on your order, the standard shipping fee will be deducted from your refund.

Exchanges
If you would like to exchange an item for a different size or color, we recommend returning the original item and placing a new order. This ensures that you get the correct item as quickly as possible. If you need assistance with the exchange process, feel free to contact our customer service team.

Damaged or Defective Items
At Dolcevida, we take great care to ensure that your products arrive in perfect condition. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a return label and arrange for a replacement or a full refund, depending on your preference.

Final Sale Items
Please note that some items may be marked as “Final Sale” and are not eligible for return or exchange. These items will be clearly labeled on our website, so please review the product details carefully before purchasing.